At Lucy Trekking, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward refund and return process.
Return Time Frame:
You have 30 days from the date of delivery to return your items. Please ensure that the products are in their original condition, unused, and with all packaging intact. Items that are damaged, altered, or used cannot be returned.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7 to 10 business days. Please note that any additional shipping fees or handling charges are non-refundable.
How to Return an Item:
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Contact us at [email protected] to initiate the return process.
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Provide your order number and details about the item you wish to return.
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Follow the instructions provided by our customer service team to return the product.
Exchanges:
At this time, we do not offer exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Shipping Costs for Returns:
The cost of returning the product is the responsibility of the customer, unless the return is due to an error on our part (such as a wrong or damaged item).