At Lucy Trekking, we are dedicated to offering a seamless and efficient shipping experience for all our global customers.
Processing Time:
Once you place your order, our team works quickly to process it within 1-2 business days. You’ll receive an email notification with your tracking details as soon as your order is shipped.
Order Tracking:
After dispatch, you’ll receive a tracking number that allows you to monitor the delivery status of your package in real-time. We want you to stay informed every step of the way.
Packaging:
We prioritize the safety of your items and carefully package each order to ensure it reaches you in perfect condition. Our packaging is designed to protect your products during transit.
Delivery Locations:
Lucy Trekking offers worldwide shipping to all countries. No matter where you are located, we are committed to delivering your products to your doorstep.
Shipping Costs:
Shipping costs are calculated based on your delivery location and the size/weight of the items you order. The cost will be clearly shown at checkout before you finalize your purchase.
Customs and Import Duties:
For international orders, please be aware that customs fees, taxes, or import duties may apply, depending on your country’s regulations. These additional charges are the responsibility of the customer. We recommend checking with your local customs office to learn more about these potential fees.
Delays:
While we strive for timely deliveries, please note that shipping times may vary due to factors beyond our control, such as weather conditions, holidays, or customs processing. We ask for your understanding in case of any unexpected delays.
Return and Exchange Shipping:
If you wish to return or exchange an item, please refer to our Returns and Refund Policy for detailed instructions on how to return your products. The return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (such as a wrong or damaged item).
Customer Service:
If you have any questions or concerns about your order or shipping process, our customer service team is here to help. Please reach out to us at [email protected], and we will assist you as quickly as possible.